FAQ

1. How do I subscribe?

There are 3 ways you can subscribe.

Online: Using this website! http://shop.magstore.com.au (this link will take you to our home page where you can subscribe to any of our magazines)

Phone: Call our Subscriptions Hotline on Toll Free 1800 801 647 between 8am-5:30pm EST, Monday to Friday.

Post: Fill out a subscription form found in most issues and post to:

Express Publications Pty Ltd
Reply Paid 60698
Silverwater NSW 1811

You can pay by cheque, money order, or fill in your credit card details.

2. When will I receive my first issue if I subscribe today?

Please allow 3-5 weeks for delivery of your first issue for a monthly title, and between 6-8 weeks for a bi-monthly title.

3. What can I do if my magazine does not arrive?

Your magazine will usually arrive on or around the on-sale date in stores. All titles are dispatched a week before the on-sale date, so please do not consider your magazine late until a few days after it goes on sale in stores. After this time, you can call Toll Free 1800 801 647 between 9am – 5:30pm EST and we will gladly look into sending you out a replacement copy!

4. How will you acknowledge my order?

Online orders: We will send you an email confirmation notice outlining your order. You will also receive an email notifying you once your order has been processed by one of our customer service staff.

Phone and Postal orders: We will send you an order receipt by mail if you have requested us to do so. If you purchase a gift subscription, you are eligible to receive a gift card which you can hand to your friend or loved one on that special day.

5. If I'm giving a gift subscription, do you send something to the recipient?

Online orders: In the near future we will be creating this function online.

Phone orders: When speaking to our helpful staff, please let them know that you would like a gift card to be sent to your recipient or to yourself to present to the recipient. This will inform them of your purchase and outline their start and expiry issue.

Postal orders: Just tick the appropriate box on the order slip and we will post out a gift letter to your recipient or to yourself to present to the recipient.

6. Will I receive the free gift with my first issue?

No, as some gifts are bulky and require special packaging, your gift will arrive separately within 4-6 weeks after placing your order.

7. Can I arrange a subscription to go to another country?

Yes, however some offers are only valid to certain countries.
Extra postage may be required for example if swapping from an Australian address to that of an overseas address.

8. If I don't have a credit card, is there another way that I can pay?

Yes! All online orders can be paid by PayPal and all postal orders can be accompanied by cheque or money order (please do not send cash).

9. Will I receive a refund if I cancel my subscription?

Yes! When you cancel your subscription and request a refund, you will receive a refund for all unsent issues. Credit card payments will be credited back to your card within 7-14 days. For cheque or money order payments please allow up to 28 days to receive your refund cheque.
If you request a cancellation within your 10 working day cooling off period, no fees will be incurred. However beyond this point, a $20 administration fee will be charged.

10. How do I renew my subscription?

Simply select from any of our subscription offers and we’ll add it to your existing subscription for you.

11. How do I change my address?

You can call us on Toll Free 1800 801 647 between 9am – 5:30pm EST to advise us of a change of address.
Likewise you can fill out your new details on your magazine cover sheet and mail or fax it in to us.

12. What if I receive a damaged issue?

Email us magstorepay@expresspublications.com.au or phone Toll Free 1800 801 647 between 9am – 5:30pm EST and we'll gladly send you out a replacement copy!

13. Can I order a back issue?

Yes! Please select the title that you are after from our list of magazines (left) and you will notice a banner for back issue magazines and DVD’s (where applicable).
Please note that we only list the last 12 months of back issues, beyond this we can not guarantee stock.
If you would like us to try and track down a particular issue please Email us magstorepay@expresspublications.com.au or phone Toll Free 1800 801 647 between 9am – 5:30pm EST

14. I'm going away for a while, can you put my subscription on hold?

Sure! Just phone Toll Free 1800 801 647 between 9am – 5:30pm EST and we'll put your subscription on hold. Just contact us when you are ready to start your subscription again.

15. Can I subscribe to your magazine even though I don’t live in Australia?

Yes! While there is a price difference due to increased postal charges, we do offer subscriptions worldwide.
Simply click on your favourite magazine from our list (left) and choose the appropriate location (New Zealand or Overseas) to view the subscription rates and purchase.

 

If you have a question that we haven't covered, email us at magstorepay@expresspublications.com.au and we will get back to you.



Please note: It is our policy that all items advertised in our email offers or in our online stores are in stock, unless noted otherwise. All items* are dispatched from our warehouse within 72 hours of each order being processed. Occasionally, demand for specific products/offers means we are overrun with orders. In these cases we will always notify all purchasers of any delays in shipping your order. If we are unable to dispatch your order within 4 - 6 weeks (due to our running out of stock) we will contact and offer you the choice of a full refund or to continue waiting for your order.
*excludes magazine subscriptions, which commence with the next available issue.